Tuesday, December 4, 2012

Building a Solid Foundation - District Infrastructure

Sometimes it is the things that we don't notice, the things that are taken care of by people that we don't even realize are on the job, that really make the biggest differences in our days.

The School District of Waukesha Technology Department has been undertaking a monumental list of critical tasks in the past few months that will allow our professional and instructional lives to flow more smoothly.  

With almost 2,100 devices on the private SDW network, and another 1,900 devices on the guest wireless network, it is fair to say that many of our staff, students, and parents/guests/community members are taking full advantage of the recently installed, robust wireless networks available in nearly all buildings across the district.  

Perhaps some of you recall the lagging Internet speeds that were experienced across the district near the mid to end of last school year.  Those have all but vanished in schools across the district, and the final phases of that work are taking place in the early weeks of December.  Below you see a visible sign of the progress that is being made, as new networking equipment is installed in networking closets and tidy, manageable wiring is being re-installed by our technicians.

Before Inline image 1Inline image 2  After

Response time to submitted technology issues has noticeably improved, as the new SDW Help Desk software has been put into place, and a tech staffer manning the help desk post at Lindholm has helped to expedite the process of dispatching assistance.  Additionally, the ability to remotely assist with some technical issues has further improved the ability of Technology Staff to assist with and resolve many issues more quickly.  For those of you who have not yet utilized the system, visit this link to place a Help Desk Request Ticket (http://helpdesk.waukesha.k12.wi.us:8081/helpdesk/WebObjects/Helpdesk.woa/wa).  *Log in with your full district email address, and your domain password (same as Google/Blackboard password).

The men and women doing this important work, work that tends to be overlooked on a daily basis, deserve our thanks and appreciation.  It is easy to forget that many of the school districts around the state and country are still battling issues that we are settling into and taking for granted in Waukesha, such as inadequate bandwidth, heavily filtered Internet, and little/no technical support or assistance when needed.

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